Backing up the files on your account
We take a great deal of care making sure that your data is secure and backed up. All of your data is backed up instantly and should an update or installation go wrong, we can restore files or rollback the server state to the last snapshot, which will be less than 15 minutes old.
Further, we have 30 days worth of backups offsite at 'Our Bunker', a secure underground facility in Ash, Kent, UK.
Despite this, there's nothing like peace of mind and some of you have asked for a backup tool, so that you can backup locally to your computer or server. With that in mind we've made available a simple tool for backing up all of the files on your account. This will also backup any Whiteboards you've created and save these as html files.
How to run a back up
You will need to be an Administrator to backup your account files. Navigate to Settings>Advanced options, scroll down the page and then select and copy the 'Backup Key'.
Before downloading the tool please ensure that you have the latest version of Java installed on your PC. Now click here to download the backup tool.
If this warning displays, click 'Keep'.
After the application downloads, click to 'Open'.
Now paste your 'Backup Key' into the tool.
Now click select the location that you want to back up the files to and click the green button to start the back up.