You can attach email conversations to contact records in Connect. It’s a great way to store important communications that other members of your team can also access. It’s easy to do and keeps all of the information that’s related to a contact in a single, central place, that’s quick and easy to find.
How does it work?
The contact that you want to attach the email to must have the same email address in their contact record as the email address that you are sending the message to.
You then simply add firstname.lastname@example.org in the Cc field of your outgoing email (note: it won’t work if you add it to the Bcc field).
A copy of the email is then date stamped and automatically listed in the 'Attached Emails' section of their contact record. Just click on the link to access the full content of the email.