If you are experiencing an issue using Desktop Connect our Technical Support Team may ask you to forward us your log files.
To do that, right-hand click on the Desktop Connect icon, which you will find on your Windows navigation bar, at the bottom of your desktop.
Select 'Settings...' from the pop up menu.
Now select the 'About' tab and click 'View log file'.
This will launch Notepad. Select 'File' and 'Save As...'. Save the file to your desktop and then email it to email@example.com.