Your trust is our highest priority. We understand you are counting on us to keep your files and data secure whenever you interact with our platform. This article explains how we protect your information and ensure it remains private and confidential and never leaves our infrastructure regarding the Glasscubes AI Assist functionally.

1. No Data Used for Training

Our AI Assist tool is designed to process your inputs in real time without storing them for model training. We do not feed any customer data back into our AI models to improve their performance or create new training sets. That means you can confidently use AI Assist without worrying that your confidential information will be used or analysed beyond the immediate need to provide you with an accurate response.

2. Strict Data Retention Policies

All data processed by AI Assist, questions and answers are not stored. Once you close the file details this information is gone.

3. Kept Within Our Infrastructure

We operate and maintain our own secure infrastructure, so your data never leaves our control. Our AI Assist tool does not rely on third-party services that could compromise privacy or data protection standards. This end-to-end oversight ensures consistent security and accountability, so you always know exactly where your information is.

4. Your Privacy Is Our Promise

We recognize that every file, conversation, or document you share with us is sensitive. That’s why we’ve built the AI Assist tool around robust data protection and privacy best practices. In doing so, we aim to deliver powerful AI-driven insights without compromising your confidentiality.

If you have further questions about our privacy practices, data handling procedures, or security measures, please reach out to our support team. We’re here to help and want you to feel completely confident in using our platform.